FAQs

THE DIGITAL LOYALTY PROGRAMME

FREQUENTLY ASKED QUESTIONS

  • Enrolment

    • What if I cannot enrol?

      • Please click the enrollment page link or scan the qr code and try again to fill in the form

    • I get error saying it has no restaurant code

      • The error appears most likely because the page link is not valid. Please click the enrollment link or scan the qr code again.

    • What happens if I do not agree with Private Policy?

      • You will not receive push notification messages

      • You also will not get the notification setting on the back of the pass

    • I can’t scan the QR code with my camera

      • For Android user, please install QR code reader to scan the QR code.

      • For iPhone and Android users, if above scanning method is not working, please use the link provided​

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  • Save card to mobile

  • Apple Wallet

  • Google Pay

    • I cannot use Google Pay in my country

      • There is alternative application called Wallet Passes. Please install the card on Wallet Passes app if Google Pay is not available in your country.

    • I cannot download Google Pay app?

      • Please clear cache for Google Play Store app and try again to download the Google Pay.

    • I installed the card but I cannot find it on my Google Pay

      • Please double check your browser is logged in to the same google account as the google account used for the Google Pay app.

    • Do I need a credit card to use Google Pay app?

      • No, you do not need a credit card to Google Pay. You can save digital passes on Google Pay without a credit card.
         

  • Using the card

    • I changed my phone, how can I transfer the card to my new phone?

      • For Apple Wallet user, if you stored your card in iCloud you can sign in to the same account on the new phone and can access to the same card.

      • For Google Pay user, please sign in the Google Pay app with the same google account to access to the same card

    • How can I move my card to a different device

      • Please use card URL provided through SMS to re-install the card on different device

    • Can I use the TCA digital card at TCA outside of HK?

      • HK digital membership card is available only in HK

    • Why the barcode on my card is grayed out?

      • The card has been disabled and it cannot be used when the barcode is grayed out. If you are not sure why your card has been temporarily disabled, please contact TCA support from the back of the card.

    • Why the barcode on my card is gone?

      • When the barcode is not on the card, it mean the card is no longer available to be used. If you are not sure why your card is not available, please contact TCA support from the back of the card.
         

  • Receive Points

    • How can I get COÏNS?

      • You can get 1 COÏN for every HK$25 you spend. The number will be round down (ex. Spend $55 and get 2 COÏNS).

    • How can I use my cash points?

      • You can use 1 COÏN as HK$1 at TCA store, spent only in multiples of 10.

    • What is a tier point?

      • Tier point indicates your current rank. There are White, Gold and Black (Black is the highest tier).

    • Can I use my card if there is no internet on my mobile phone?

      • Yes, you can use your card without internet connection. You will get the updated information when the mobile is re-connected with the internet.

    • How many COÏNS can I get if I pay with both points and cash?

      • You can get points which equals to amount of cash/credit card payment  divide by 25 (round down).

    • Why did my pass not update the COÏNS?

      • Make sure the mobile has the internet

      • Depending on the system status, it can take longer than usual to see the COÏN point change. Please give 10 minutes to see the membership card will update.

      • Please try manually update the membership card by going to the back of the membership card > dragging down the card

    • I think I have not received the COÏN points

      • On the back of your card, there is the latest transaction history for your reference to check the success transactions.
         

  • Upgrade & Downgrade

    • What should I do if my card did not upgrade or it downgraded?

      • Make sure the mobile has the internet

      • Depending on the system circumstance, it can take longer than usual to see the point change. Please give 10 minutes to see the pass will update.

      • You can manually update the pass by going to the back of the pass > dragging down the card
         

  • Redeem Points

    • What if the points on my card is incorrect?

      • If COÏNS you accrued is less than it supposed to be then it is most likely the card might not have been updated

      • Please wait 10 minutes for the system to update or manually update by drag down the back of your card.

      • There is the latest transaction history on the back of the card to check success transactions
         

  • Push Message

    • Why can't I receive push notifications?

      • For Apple Wallet and Wallet Passes user, please turn on notification setting on the back of the card. If you still do not receive the message, please check your settings and turn on Location services.

      • If you did not agree with Privacy Policy during the enrolment, the notification message will not be shown on your lock screen but it will be shown the latest message on the back of the card

    • What if I only want the membership card and stop push notifications?

      • For Apple Wallet and Wallet Passes user, please turn off notification on the back of the card.

    • What if I don't want to receive GPS notifications?

      • For Apple Wallet user, please turn off Settings > Privacy > Location Services

      • For Wallet Pass users, please turn off Settings > Location
         

  • Remove Card

    • I accidently deleted my card. How can I reinstall?

      • You can re-install the card with card url. Please find your card url in your SMS.

    • I want to remove my card from my wallet?

      • You can delete your card by clicking delete or remove option on your card


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